How to buy
PURCHASE
By placing an order through this website, you certify that you are of legal age and guarantee that you are the holder of the payment card used for this purpose, should its use be required.
To make a purchase on our website, you must follow these steps:
1. Access our store.
2. Select the products you want and add them to the shopping cart by clicking on "add to cart".
PAYMENT
What payment method can I use to make my purchase?
The Nait Nait online store has the following payment methods available:
- Credit Card
- Paypal
- Bizum
- Scalapay
- Google Pay
- Apple Pay
3. Once you have made your selection, go to the cart and click on “complete purchase”.
SHIPPING
WHERE CAN I RECEIVE MY ORDER?
You can receive your purchase at the shipping address you have provided, or if you prefer, you can provide a delivery address different from the customer's address.
You can also pick up your order at any of our stores.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
From the time of purchase, the estimated delivery time is 48/72 hours, except for personalized products, which take 15 business days. For shipments abroad, the Balearic Islands, and the Canary Islands (consult based on destination). During sales periods, this delivery time may be affected.
HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?
- Spain (Peninsula only): 5 Euros
- For other destinations, when processing the order and before proceeding to payment, the website will indicate the shipping costs applicable to the destination of the merchandise.
- Free shipping on orders over €100 (Peninsular Spain + Balearic Islands). Free shipping will be deactivated during promotional and sales periods.
WHAT IS THE DELIVERY PROCESS?
Once your order is ready, we will send you a shipping confirmation email, indicating that your package has left our store. When the courier processes your shipment, they will provide your order tracking number and estimated delivery date via email.
RETURN POLICY
The return period for all our online orders or store purchases is 14 calendar days from the receipt of the order by the customer. If you wish to make a return for a purchase made in-store, you only need to manage it at the same establishment.
If the return of your order is made within 14 calendar days of receiving the products and complies with the general return conditions, the refund will be processed using the same payment method used for the purchase.
Returns will not be accepted once 14 calendar days have passed since receipt of the order.
Returns of orders placed through our online store must be managed exclusively through our Return Portal. To start the process, the customer must access the portal, follow the indicated instructions, and provide the required information about the order. Once the request is received and validated, the customer will be informed of the steps to follow to complete the return in accordance with the conditions established in this policy.
The order must be in perfect condition, unused, and unwashed. No returns will be accepted for any item once it has been used, so we recommend checking it carefully before the 14-calendar-day period ends in order to request the return in due form and time if the product is not what you expected, if you have erroneously received an item different from the one requested, or if it presents any manufacturing defect.
Claims for manufacturing defects will not be accepted once the established period has passed, nor when the defect is detected after the item has been used.
Once we receive the items and verify that they have arrived in perfect condition and meet the return conditions, we will proceed to refund the amount using the same payment method used for the purchase.
Shipping costs for the initial order will not be refunded. Likewise, Nait Nait does not cover the shipping costs derived from the return.
Gift card returns are not accepted.
Personalized items, combs, brushes, and shower caps are non-returnable. Outlet items are also non-returnable.
Instagram is not an authorized channel for requesting a return, filing a claim, or formalizing an order. Therefore, Nait Nait is not responsible for return requests made through this platform, as it does not constitute a management tool nor does it offer the necessary support for these procedures.
HELP
If any problem arises or you simply have any questions, write to us at info@naitnait.com or pedidos@naitnait.com and we will answer you as soon as possible.
Nait Nait makes a great effort to ensure that all products appear in their true colors, but we cannot guarantee that they will be displayed with total accuracy on your computer due to the calibration of each screen.