How to buy

PURCHASE

By placing an order through this website, you certify that you are of legal age and guarantee that you are the holder of the payment card used for this purpose, should its use be required.

To make a purchase on our website, you must follow these steps:

1. Access our store.

2. Select the products you want and add them to your shopping cart by clicking on "add to cart".

PAYMENT

What payment method can I use to make my purchase?

Nait Nait's online store offers the following payment methods:

  • Credit Card
  • Paypal
  • Bizum
  • Scalapay
  • Google Pay
  • Apple Pay

3. Once you have made your selection, go to the cart and click on "checkout".

SHIPPING

WHERE CAN I RECEIVE MY ORDER?

You can receive your purchase at the shipping address you have provided or, if you wish, you can indicate a delivery address different from the customer's address.

You can also pick up your order at any of our stores.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

From the time of purchase, the estimated delivery time is 48/72 hours, except for personalized products, which take 15 business days. For international shipments, Balearic Islands and Canary Islands (consult depending on destination). During sale periods, this delivery time may be affected.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

  • Spain (Peninsula only): 5 Euros
  • For other destinations, when processing the order and before proceeding with payment, the website will indicate the shipping costs applicable to the destination of the merchandise.
  • Free shipping on orders over 100€ (Peninsular Spain + Balearic Islands). Free shipping will be deactivated during promotional and sale periods.

WHAT IS THE DELIVERY PROCESS?

Once your order is ready, we will send you a shipping confirmation email, indicating that your package has left our store. When the courier processes your shipment, they will notify you of your order tracking number and estimated delivery date via email.

RETURN POLICY

The return period for all our online orders or in-store purchases is 14 calendar days from the receipt of the order by the customer. If you wish to return a purchase made in-store, you only need to manage it at the same establishment.

If your order return is made within 14 calendar days from the receipt of the products and meets the general return conditions, a refund will be processed using the same payment method used for the purchase.

Returns will not be accepted after 14 calendar days from the receipt of the order.

Returns for orders placed through our online store must be managed exclusively through our Return Portal. To initiate the process, the customer must access the portal, follow the indicated instructions, and provide the required information about the order. Once the request is received and validated, the customer will be informed of the steps to follow to complete the return according to the conditions established in this policy.

The order must be in perfect condition, unused and unwashed. No returns will be accepted for any item once it has been used, so we recommend you check it carefully before the 14 calendar day period ends so that you can request a return in a timely manner if the product is not as you expected, if you have mistakenly received a different item from the one requested, or if it has any manufacturing defects.

Claims for manufacturing defects will not be accepted once the established period has elapsed, or when the defect is detected after the item has been used.

Once we receive the items and verify that they have arrived in perfect condition and meet the return conditions, we will proceed to refund the amount using the same payment method used in the purchase.

Shipping costs of the initial order will not be refunded. Likewise, Nait Nait does not cover the shipping costs derived from the return.

Personalized items, combs, brushes, and shower caps are not eligible for return. Outlet items are also not eligible for return.

Instagram is not the channel enabled to request a return, submit a complaint, or formalize an order. Therefore, Nait Nait is not responsible for return requests made through this platform, as it does not constitute a management tool or offer the necessary support for these procedures.

HELP

If any problem arises or you simply have any questions, write to us at info@naitnait.com or pedidos@naitnait.com and we will reply as soon as possible.

Nait Nait makes a great effort to ensure that all products appear in their true colors, but we cannot guarantee that they will be displayed with complete accuracy on your computer due to the calibration of each screen.