Returns

RETURN POLICY

The return period for all our online orders or in-store purchases is 14 calendar days from the date the customer receives the order. If you wish to return a purchase made in-store, you only need to process it at the same establishment.

If your order is returned within 14 calendar days of receiving the products and meets the general return conditions, a refund will be processed using the same payment method used for the purchase.

No returns will be accepted after 14 calendar days from the receipt of the order have elapsed.

Returns for orders placed through our online store must be managed exclusively through our Returns Portal. To begin the process, the customer must access the portal, follow the instructions provided, and provide the required order information. Once the request is received and validated, the customer will be informed of the steps to follow to complete the return in accordance with the conditions established in this policy.

The order must be in perfect condition, unused, and unwashed. No item will be accepted for return once used; therefore, we recommend inspecting it carefully before the 14-calendar-day period expires so that you can request a return in a timely and proper manner if the product is not what you expected, if you have received an item different from the one ordered by mistake, or if it has any manufacturing defects.

Claims for manufacturing defects will not be accepted after the established period has elapsed, nor when the defect is detected after the item has been used.

Once we receive the items and verify that they have arrived in perfect condition and meet the return conditions, we will proceed to issue a refund for the amount using the same payment method used for the purchase.

Original order shipping costs will not be refunded. Likewise, Nait Nait does not cover the shipping costs incurred by the return.

Gift Cards are non-returnable.

Personalized items, combs, brushes, and shower caps are non-returnable. Outlet items are also non-returnable.

Instagram is not the designated channel for requesting a return, filing a claim, or placing an order. Therefore, Nait Nait is not responsible for return requests made through this platform, as it is not a management tool nor does it offer the necessary support for these procedures.