Returns

RETURN POLICY

The return period for all our online orders or in-store purchases is 14 calendar days from the customer's receipt of the order. If you wish to return an item purchased in-store, you only need to process it at the same establishment.

If your order is returned within 14 calendar days from the receipt of the products and meets the general return conditions, a refund will be processed using the same payment method used for the purchase.

Returns will not be accepted after 14 calendar days from the receipt of the order.

Returns for orders placed through our online store must be managed exclusively through our Return Portal. To start the process, the customer must access the portal, follow the indicated instructions, and provide the required order information. Once the request is received and validated, the customer will be informed of the steps to follow to complete the return in accordance with the conditions established in this policy.

The order must be in perfect condition, unused and unwashed. No item will be accepted for return once used, so we recommend you check it carefully before the 14 calendar day period ends to be able to request a return in due time and form if the product is not as expected, if you have mistakenly received a different item than requested, or if it has any manufacturing defect.

Claims for manufacturing defects will not be accepted once the established period has passed, or when the defect is detected after the item has been used.

Once we receive the items and verify that they have arrived in perfect condition and meet the return conditions, we will proceed to refund the amount using the same payment method used for the purchase.

Shipping costs for the initial order will not be refunded. Furthermore, Nait Nait does not cover shipping costs incurred for returns.

Personalized items, combs, brushes, and shower caps are not eligible for return. Outlet items are also not eligible for return.

Instagram is not the channel enabled to request a return, submit a claim, or formalize an order. Therefore, Nait Nait is not responsible for return requests made through this platform, as it does not constitute a management tool nor offers the necessary support for these procedures.